Last updated: 9th October 2026

About these terms

These terms apply to your use of pavaleproperty.com and to consulting calls booked through it. By using the website, you agree to them.

The website is run by Pavale Property Investments Ltd, a company registered in England and Wales (company number 16285170), registered office 12 High Pavement, Nottingham, England, NG1 1HN. You can contact us at enquiries@pavaleproperty.com.

Information on this website

The content on this website is general information about supported housing, property sourcing and our services. It is not financial, investment, tax or legal advice, and it does not take your personal circumstances into account.

We are not authorised or regulated by the Financial Conduct Authority and do not give financial or investment advice. Before making any investment decision, you should take independent advice from a suitably qualified professional, such as a financial adviser, solicitor or accountant.

We take care to keep the information on this website accurate and up to date, but we do not guarantee that it is complete or current. Lease terms, rents and the requirements of housing providers vary, and any examples or typical figures are for illustration only.

No guarantee of returns

Property investment carries risk. The value of a property can fall as well as rise, rental income is not guaranteed, and a lease depends on the housing provider continuing to meet its obligations. We do not guarantee any investment return, rental income, occupancy or outcome, and nothing on this website should be read as a promise of one.

Our services

Property sourcing and provider arrangements are agreed separately, under a written client agreement that sets out the service, fees and responsibilities on both sides. Those terms take priority over anything on this website.

Lease and legal work are not part of our services. You will need your own solicitor for any purchase or lease, at your own cost.

Consulting calls

When you book a consulting call through the website:

• The fee is paid when you book.

• The call lasts up to one hour and takes place by video call at the time you choose.

• Rescheduling: you can move your call free of charge if you tell us at least 48 hours beforehand.

• Cancelling: if you cancel at least [48] hours before your call, we will refund your fee in full. If you cancel later than that, or do not attend, the fee is not refundable / we will offer one opportunity to rebook.

• If we need to cancel, we will offer you a new time or a full refund.

Your right to cancel. If you are booking as a consumer, you have a legal right to cancel within 14 days of booking. If you ask for your call to take place within those 14 days and it goes ahead, you will lose the right to cancel once the call has been completed. If you cancel within the 14 days but before the call, you will receive a full refund.

The consulting call gives you general guidance about your property and supported housing. It is not financial, legal or tax advice, and any decisions you make after it are your own.

Using this website

You agree not to misuse the website, including by attempting to gain unauthorised access to it, introducing viruses or other harmful material, or using it for any unlawful purpose.

All content on this website, including text, images, logos and design, belongs to Pavale Property or is used with permission. You may view and print pages for your own personal use, but you may not copy, reproduce or republish them without our written permission.

Links to other websites

The website includes links to other sites, such as the property investors network. These are provided for your information only. We have no control over those sites and are not responsible for their content.

Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for any loss arising from your use of, or reliance on, the information on this website, or from any investment decision you make. Where we are liable in connection with a consulting call, our total liability is limited to the fee you paid for it.

If you are a consumer, these terms do not affect your legal rights.

Complaints

If you are unhappy with our service, please email pauline@pavaleproperty.com and we will respond within 14 working days. If we cannot resolve your complaint, you can refer it to our redress scheme, The Property Ombudsman, at https://www.tpos.co.uk/. Our membership number is [pending].

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. The version in place when you book a consulting call applies to that booking.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.