Privacy Policy
Last updated: 9th October 2026
Who we are
This website, pavaleproperty.com, is run by Pavale Property Investments Ltd, a company registered in England and Wales (company number 16285170), registered office 12 High Pavement, Nottingham, England, NG1 1HN.
In this policy, “we”, “us” and “our” mean Pavale Property. We are the data controller for the personal information described here, and we are registered with the Information Commissioner’s Office (ICO) under registration number ZC259240.
If you have any questions about this policy or your information, please contact us at enquiries@pavaleproperty.com.
The information we collect
When you contact us or make an enquiry, we collect the details you give us, such as your name, email address, phone number and the content of your message. Depending on your enquiry, this may include information about a property you own, the kind of property you are looking for, your budget or your organisation.
When you book a consulting call, we collect your name, contact details, the time you have booked and any information you share about your property. Payments are handled by [payment provider, for example Stripe or Square through Squarespace]. We do not see or store your full card details.
When you become a client, we are legally required to verify your identity under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. This means we may collect proof of identity, proof of address and information about the source of the funds you plan to use. We may use a third-party identity verification service to do this.
When you visit our website, we collect limited technical information, such as your browser type, the pages you visit and how you arrived at the site. See the Cookies section below.
[If you join our mailing list, we collect your name and email address so we can send you updates. You can unsubscribe at any time using the link in any email.]
Information about other people
Our work is connected with housing for people who may be vulnerable. We do not need, and ask that you do not send us, personal details about current or future residents of any property. If you are a housing provider, please share only the general requirements of a property, not information about individuals.
How we use your information, and our legal basis
We only use your information where the law allows us to. We use it:
to respond to your enquiry and talk to you about our services. Our legal basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
to provide the services you have asked for, including consulting calls, property sourcing and introductions to housing providers. Our legal basis is performance of a contract with you.
to carry out identity and anti-money-laundering checks, keep records and meet our obligations to regulators, our redress scheme and HMRC. Our legal basis is legal obligation.
to take payment for services you have bought. Our legal basis is performance of a contract.
to understand how our website is used and improve it. Our legal basis is our legitimate interests, or your consent where cookies require it.
to send you updates by email, where you have agreed to receive them. Our legal basis is consent, which you can withdraw at any time.
Who we share your information with
We never sell your information. We only share it where it is needed to provide our services, or where the law requires it. This may include:
housing providers, such as housing associations, councils, care providers and charities, when you have asked us to make an introduction. We will always tell you before we share your details.
solicitors or other professionals we recommend, only if you ask us to put you in touch.
service providers who help us run the business, such as our website platform (Squarespace), email provider [Google Workspace or other], payment processor [provider], booking system [provider] and identity verification service [provider]. They may only use your information to provide their service to us.
our redress scheme, regulators, HMRC, law enforcement or other authorities, where we are legally required to.
professional advisers, such as our accountant or insurer, where necessary.
International transfers
Some of our service providers, including Squarespace, may store or process information outside the UK. Where this happens, we rely on the safeguards required by UK data protection law, such as the UK’s adequacy regulations or approved contract terms.
How long we keep your information
Enquiries that do not lead to working together: up to [12] months from our last contact.
Client records, including contracts and payment records: six years after our work together ends, for legal and tax purposes.
Anti-money-laundering records: five years after our business relationship ends, as the law requires.
Mailing list: until you unsubscribe.
After these periods, we securely delete or anonymise your information.
Your rights
Under UK data protection law, you have the right to:
ask for a copy of the information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to restrict or stop using your information
object to us using your information for our legitimate interests
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on it
Some of these rights have limits. For example, we cannot delete records we are legally required to keep. To use any of your rights, email enquiries@pavaleproperty.com. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files stored on your device when you visit a website.
Essential cookies make the website work, for example keeping the site secure and remembering your cookie choices. These cannot be switched off.
Analytics cookies help us understand how visitors use the site, such as which pages are viewed most. We use Squarespace’s built-in analytics and Google Analytics. We only set these with your consent, which you can give or change through the cookie banner.
Third-party content, such as an embedded booking calendar or map, may set its own cookies. These are controlled by the third party.
You can also manage or delete cookies through your browser settings. Blocking essential cookies may stop parts of the site from working.
Links to other websites
Our site links to other websites, such as the property investors network. We are not responsible for how those sites handle your information, so please read their own privacy policies.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.